Returns & Exchanges Policy
Returns are only accepted if purchased through PVL.com. We are unable to process returns/refunds/exchanges for Third Party Retailer purchases.
For return/refund, the method used to purchase PVL products must be returned to the original method of payment. Gift cards and PVL POINTS used in purchases cannot be returned as cash; they will be re-issued.
You can return your unopened merchandise to our warehouse up to 15 days from the purchase date. You must first receive a Return Authorization Notice from Customer Service by contacting us at support@PVL.com.
Items returned without a completed Return Authorization Notice will not be refunded, nor will it be re-shipped to you.
Shipping charges are not refundable. The cost of shipping returned products to the PVLshop and re-ordering a replacement item is the responsibility of the customer.
Please note that all free items are final sale. There will be no refunds or exchanges given for free items.
To return apparel/gear, it must be in original condition, unworn/unused with original tags and labels.
If the item(s) you ordered are defective or shipped incorrectly, please contact us within 48 hours at support@PVL.com with your order number, name, address, and telephone number – we will require a photo and any details in order to review your claim.
PVL TRADE SHOW RETURN POLICY
Please note that all apparel item(s) purchased from the PVL booth at any trade show event that we attend is final sale. There will be no returns or exchanges on these item(s).
PVL SALE ITEMS RETURN POLICY
Please note any sale items purchased are FINAL sale. There will be no returns or exchanges on these items.
HOW TO RETURN YOUR ITEM(S):
- Pack the item(s) safely and securely in the original product packaging (if possible). Please include all paperwork, tags, parts, and accessories. All items must be returned in good condition to ensure credit.
- Before sending your return shipment, please remove any and all labels from the outside of the shipping box/package.
Send the return package to the following address:
1589 Kebet Way
Port Coquitlam, BC V3C 6L5
- All return shipping charges must be prepaid. We do not accept C.O.D. deliveries.
- It is recommended that you use FedEx or UPS for your return.
- Keep the Return Tracking Number for your return package to monitor delivery status.
- You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
- Credit for gift returns will be issued to the original purchaser.
- Shipping charges and sales tax on shipping are not refundable.
- You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.
RETURNS & EXCHANGES FAQ
When will I receive my refund?
If you are receiving a refund from us for any reason, it will be processed once the merchandise has been received at our warehouse in original condition, unworn/unused with original tags and labels, and in re-sellable condition within 30 business days. The credit may take up to five business days before the refund is reflected upon your account statement. The amount will be refunded back to the account used in the original purchase.